Customer Journey Analytics Platform with Clickfox

Solutions Gallery > Customer Journey Analytics Platform with Clickfox
Solution overview
The ClickFox Customer Journey Analytics Platform, powered by the Journey Architecture™ has the following core capabilities: Journey Visualization, Journey Diagnostics, Journey Creation and Journey Datasets™.
- ClickFox visually displays journeys as layered maps for easily examining the direct impact of journeys (e.g., customer experience journeys) on business outcomes. View top journeys, unique journeys, drop-off points and next-step activity in any timeframe.
- ClickFox Journey Diagnostics provides interactive tracking and trending to measure and assess the impact to your business before, after and during journey optimization.
- Business users are given the ability to define and categorize journeys to ease analysis and communication across the enterprise.
- Journey Datasets are easily leveraged by your business systems, arming all teams across your company with an array of insights down to the customer level.
JOURNEY ARCHITECTURE™
Key highlights
Category
Customer Analytics
About ClickFox
ClickFox is the creator of the journey data standard and the only specialized journey solution certified and embedded in Hadoop. With over a decade of expertise monetizing the world's largest customer interaction sources, we have proven success transforming big data into connected, dynamic journeys delivering billions in incremental revenue, operational efficiencies and c-sat improvements to our clients.