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Customer Journey Analytics Platform with Clickfox

Solutions Gallery > Customer Journey Analytics Platform with Clickfox

Solution overview

The ClickFox Customer Journey Analytics Platform, powered by the Journey Architecture™ has the following core capabilities: Journey Visualization, Journey Diagnostics, Journey Creation and Journey Datasets™.

  • ClickFox visually displays journeys as layered maps for easily examining the direct impact of journeys (e.g., customer experience journeys) on business outcomes. View top journeys, unique journeys, drop-off points and next-step activity in any timeframe. 
  • ClickFox Journey Diagnostics provides interactive tracking and trending to measure and assess the impact to your business before, after and during journey optimization.
  • Business users are given the ability to define and categorize journeys to ease analysis and communication across the enterprise.
  • Journey Datasets are easily leveraged by your business systems, arming all teams across your company with an array of insights down to the customer level.
 
JOURNEY ARCHITECTURE™
ClickFox connects and transforms cross-channel interaction data into end-to-end journeys as part of the Journey Architecture.
 
The Journey Architecture allows you to select the appropriate unique identifiers to join data in dynamic, unique layered journey views. The Journey Architecture ensures journeys are represented as metadata and created across hundreds of millions of touch points to provide rapid, actionable insights without requiring new database schemas or custom queries to answer each new question and perform discovery.

Key highlights

Category
Customer Analytics

About ClickFox
ClickFox is the creator of the journey data standard and the only specialized journey solution certified and embedded in Hadoop. With over a decade of expertise monetizing the world's largest customer interaction sources, we have proven success transforming big data into connected, dynamic journeys delivering billions in incremental revenue, operational efficiencies and c-sat improvements to our clients.

Learn more about the solution

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