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Cloudera-Support-Angebote


Der Cloudera Support ist Ihr strategischer Partner für die erfolgreiche Einführung von Cloudera-Lösungen, mit denen Sie datengesteuerte Ergebnisse erzielen. Wir bieten Ihnen die Expertise, die Technologie und die Tools, die Unternehmen benötigen, um ihre Performance zu optimieren, Kosten zu senken und Servicefälle schneller abzuwickeln.
 

CDP Private-Cloud-Support


Die folgenden Angebote gelten für Kunden von CDP Public Cloud. Im Preis für die CDP Public Cloud ist Support auf Unternehmensebene enthalten. In Bezug auf Altprodukte sehen Sie sich bitte Ihre bestehenden Geschäftsbedingungen an.

 

Standard

Business

Business Select

Community

Access a robust community of your peers to answer questions and share best practices

 

 

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

 

 

Knowledge base

Information curated by support experts based on real-world experience derived from support cases

 

 

 

Updates and patches

Major and minor version upgrade entitlements and access to critical security releases

 

 

 

Diagnostic bundles and validations

Predictive alerting based on advanced diagnostic data 

 

 

 

Initial response SLO

Get quick responses and solutions from our experts 

8x5

24x7

24x7

(Enhanced SLOs)

Portal-based escalation capability

Raise the urgency of your tickets through our online portal

 

 

 

Local language support

(Japanese, Mandarin,Korean)

 

 

8x5

 

8x5


CDP Public-Cloud-Support


Die folgenden Angebote gelten für Kunden von CDP Public Cloud. Im Preis für die CDP Public Cloud ist Support auf Unternehmensebene enthalten. In Bezug auf Altprodukte sehen Sie sich bitte Ihre bestehenden Geschäftsbedingungen an.

 

Business

Community

Access a robust community of your peers to answer questions and share best practices

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

Knowledge base

Information curated by support experts based on real-world experience derived from support cases

 

Updates and patches

Major and minor version upgrade entitlements and access to critical security releases

 

Diagnostic bundles and validations

Predictive alerting based on advanced diagnostic data 

 

Initial response SLO

Get quick responses and solutions from our experts 

24x7

Portal-based escalation capability

Raise the urgency of your tickets through our online portal

 

Local language support

(Japanese, Mandarin,Korean)

 

8x5

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